The years of experience in multiple vertical domains has been carefully compiled into a comprehensive knowledgebase thus providing the necessary process orientation and competitive advantage. The fully equipped and spacious outsourcing facilities at Gurgaon, India are dedicated for this service.

Requisite resources such as infrastructure, communication links, and manpower critical to this operation can be scaled up at short notice.

Key Differentiators

	Vast and established knowledgebase of over 16 years of presence in the Industry
	State-of-the-art facilities equipped with infrastructure and communication links suitable to outsourcing operations
	Competitive pricing
	Indian operations are ISO 9001:2000 certified by American Quality Assessors

Pricing Basis

	Per unit time variable (per seat, per hour): This is the most common pricing method followed in the sector - CRM software licenses are also passed on - minimum amount of business is guaranteed in these contracts, after which the per unit variable calculation is applied.
	Gain share: This kind of pricing is based on actual success (demonstrable through preset parameters), which could be actual savings by moving the process to the vendor or sales leads generated through a telemarketing campaign (or actual sales).
	Incident or activity based: This is based on certain minimum amount agreed to, and additional payment is made depending on the actual volume of transactions or actual incidents.